SHIPPING & DELIVERY

Thank you for shopping with ZypRoller™! We ship globally to bring strength, speed, and fun to your door. Below is everything you need to know about our shipping policy.

1. Shipping Destinations

We currently ship to the following regions:

  • Hong Kong SAR & Mainland China
  • Asia-Pacific (e.g., Singapore, Japan, South Korea, Australia)
  • North America (e.g., United States, Canada)
  • Europe (e.g., United Kingdom, Germany, France, Netherlands)
  • Other regions – Please contact us to confirm availability

2. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends & public holidays)
  • Once shipped, you will receive a tracking number via email

3. Estimated Delivery Times

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 Region Estimated Shipping Time
Hong Kong SAR 1-2 Business Days
Mainland China 3-5 Business Days
Asia Pacific 5-10 Business Days
North America 7-14 Business Days
Europe 7-14 Business Days
Other Regions 10-21 Business Days

Note: Delivery times may vary depending on customs clearance, flight delays, or local disruptions

4.  Shipping Fees

  • Final shipping charges are calculated at checkout based on your location and order weight
  • Free shipping may be available for select regions or promotions

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • A link to monitor your shipment status in real-time

If you haven't received tracking info within 3 business days, please contact us at support@zyproller.com

6.  International Orders & Customs

  • You are responsible for any import taxes, duties, or customs fees imposed by your country
  • We declare all shipments with accurate value and product descriptions for customs compliance
  • Some delays may occur due to customs inspections

7. Lost or Delayed Shipments

If your order hasn't arrived within the estimated window:

  1. Check your tracking number and local courier updates
  2. Contact your local customs office (if international)
  3. Email our support team for assistance

8. Need Help?

For any shipping-related questions, feel free to reach out:

Email: support@zyproller.com
Tel: +852 2960 0243
From Monday to Friday
10:00am – 5:00pm, (HKT, GMT+8)