PRIVACY POLICY

Effective Date: July 25, 2025
Last Updated: July 25, 2025

1. Introduction

At Yau Hing (HK) Co Ltd (“we,” “us,” or “our”), we are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you:

  • Visit our website
  • Purchase or register a ZypRoller™ product
  • Book or attend a ZypRoller™ training session
  • Subscribe to our newsletters or digital services

By using our website or sharing your information with us, you agree to this Privacy Policy.

2. Who We Are

Yau Hing (HK) Co Ltd

1109–1111, 11/F, Elite Industrial Centre
883 Cheung Sha Wan Road, Kowloon, Hong Kong SAR
Tel: +852 2960 0243
Email: support@zyproller.com

3. What We Collect

We collect and use your personal data only when necessary. This includes:

a. Information You Provide:

  • Name, contact number, and email (e.g., for booking ZypRoller™ training sessions)
  • Location preferences
  • Shipping or delivery details
  • Purchase and warranty claim information
  • Feedback, inquiries, or customer support messages

b. Automatically Collected Data:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referral URLs and access times
  • Cookies (see section 6)

We may also collect limited data from authorized Coaches or studios for scheduling or training purposes.

4. How We Use Your Data

We use your personal information to:

  • Process training bookings and subscriptions
  • Deliver customer support, including warranty claims
  • Send confirmation emails or follow-ups from our team
  • Improve our website experience and product development
  • Notify you about new classes, updates, or promotions (with your consent)
  • Comply with legal and regulatory requirements

We only process your data when necessary and with your consent where required.

5. Legal Basis for Processing (EU/UK users)

If you are located in the EU or UK, we process your data under the following lawful bases:

  • With your consent (e.g., for marketing)
  • To fulfill a contract (e.g., product purchase or service booking)
  • For our legitimate interests, such as improving our services and ensuring security

6. How We Share Your Data

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Authorized Coaches for scheduling training sessions
  • Service providers (e.g., email platforms, analytics tools, payment processors)
  • Legal authorities, if required to comply with laws or protect against fraud or misuse

All third parties are contractually obligated to protect your data and only use it for the intended purpose.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Understand how visitors use our site
  • Improve functionality and user experience
  • Offer personalized content

You can disable cookies in your browser settings, but some features of our site may not work properly.

8. Data Storage & Security

We implement industry-standard security measures to protect your information:

  • Secure SSL encryption on our website
  • Limited access to personal data internally
  • Regular platform updates and vulnerability checks

However, no online system is 100% secure. By using our site, you acknowledge this risk.

9. Data Retention

We retain your personal information only as long as necessary:

  • For the purpose it was collected (e.g., booking, support)
  • To comply with legal or warranty obligations
  • Or until you request deletion

You may request deletion of your data at any time (see section 10).

10. International Users

Our website is operated from Hong Kong SAR. By using our services from outside Hong Kong, you consent to the transfer of your data to our servers in Hong Kong and any other country where our service providers operate.

11. Your Rights

You have the right to:

  • Request access to your data
  • Correct or update your personal information
  • Withdraw consent (e.g., unsubscribe from marketing)
  • Request deletion of your data ("Right to be forgotten")

To exercise these rights, contact: support@zyproller.com

12. Children’s Privacy

Our services are intended for individuals aged 16 and above. Users under 16 must be supervised by a certified coach or guardian. We do not knowingly collect data from children under 13. If you believe a child has submitted personal data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest version. Continued use of our website after updates means you accept the revised policy.

14. Contact Us

For privacy-related questions or concerns, please contact: support@zyproller.com

Yau Hing (HK) Co Ltd, Hong Kong SAR

ZypRoller™ is a trademark of Yau Hing (HK) Co Ltd.All rights reserved.